Radio Ranch is an authorized warranty repair facility for Vertex Standard. For warranty repair just present your proof of purchase showing the serial number and date of purchase and we will bill all warranty repairs directly to Vertex Standard. Your only cost is the shipping the radio to Radio Ranch. Vertex Standard warranty is 3 years on the RF unit and 1 year on batteries and accesories. Even if you didn't buy it here we will honor the warranty! * All warranty claims are subject to verification by Vertex Standard. Physical or chemical damage voids the warranty.
Out of Warranty Services:
Radio Ranch technicians will repair most any brand of radio, however due to parts availability some radios can not be repaired. Component level repairs are completed in our shop on a
first come first served basis. Average turn around time is 3-5 business days. Repair costs are billed time and material. $78.00 per hour for labor charged by the 1/2 hour plus parts cost. Radio Ranch covers the shipping of the radio from our facility to you, you must pay to have it shipped to us. Estimates are available upon request, there is a $20.00 non-refundable estimate fee that is charged to all radio estimates to cover disposal fees of unwanted and unrepaired radios. If you choose to have the radio repaired or purchase a new radio the estimate fee is credited back on the invoice. All out of warranty radio repairs must be paid prior to the radio being shipped. If requesting an estimate please include a check for $20.00 made payable to Radio Ranch Inc. Repaired radios with no payment arrangements made after 30 days become property of Radio Ranch Inc and will be sold to cover repair expenses. Please include a letter with your Name, phone number, and a valid UPS shipping address, UPS can not deliver to PO Boxes.
Send all radios to:
Radio Ranch Inc
c/o Two-way Dept.
10924 Hoover Road
Rock Falls, IL 61071